What is the hold baggage allowance for my flight?
Your individual hold baggage allowance will vary depending on which airline you are flying with; whether your flight is short or long haul; or whether you are taking a package holiday or flight only. Hays Travel will, where possible, give you the option to purchase additional baggage allowance for free at the time of booking, or for a fee dependent on the airline. If you wish to add an additional baggage allowance at a later date, contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
Can I change my hold baggage allowance once I have booked?
The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. This will vary for each individual airline. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees.
Can I take liquids on-board the aircraft?
There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK.
Taking liquids through security-There are restrictions on the amount of liquids you can carry in your hand luggage. If possible, pack liquids in your hold luggage (this is the baggage that you check-in prior to your flight).
If you do take liquids in your hand luggage then:
Liquids must be placed in containers that hold no more than 100ml each. Containers should be placed in a single, transparent, resealable plastic bag measuring approximately 20cm x 20cm. No more than one litre of liquids are to be carried in the plastic bag. The contents must fit comfortably inside the plastic bag so it can be sealed. The plastic bag must not be knotted or tied at the top. Only one plastic bag is to be carried per person and it must be shown at the airport security point prior to boarding your flight.
Containers larger than 100ml (except essential medicines), will not be allowed through the security point, even if they are only part full.
All drinks, including water, soup and syrups Cosmetics and toiletries, including creams, lotions, oils, perfumes, mascara and lipsticks
Sprays, including shaving foam, hairspray and spray deodorants
Pastes, including toothpaste
Gels, including hair and shower gel
Contact lens solution
Any other solutions and items of similar consistency
You can only carry one cigarette lighter onboard the aircraft and it should be put inside a plastic bag with any liquids you may be carrying. You must keep the cigarette lighter with you throughout the flight. Please note that cigarette lighters cannot be placed inside hold luggage. Download the Civil Aviation Authority's (CAA) guide for full details of what you can carry in your luggage.
Further information can be found on the Direct Gov website, however, Hays Travel is not responsible, and accepts no liability, for the content found on the Direct Gov website.
Can you hold seats or tell me how many seats are left?
We do not currently offer a facility online to hold or reserve specific seats prior to a confirmed holiday booking. The only way to guarantee the seats you are looking for is to make a holiday booking. We are unable to advise you on how many seats are left on the aircraft, as our computer system only shows if there are enough seats available for your party.
Do I need a passport to fly?
Yes, you need to take your passport on your holiday, as some airlines will prevent you boarding without it. Some countries require you to have a valid passport for 6 months after your return date but this does vary from country to country. You need to check on the Foreign and Commonwealth Office (FCO) web-site and obtain up to date advice for the country you are travelling to.
If you hold a non-UK passport, you will need to contact the embassy or consulate of the country you are travelling to – the contact details can be found on the FCO website. Your documents will be checked at the UK departure point for your trip, and you will be denied travel if they are not deemed acceptable. Please make sure you check your documentation has the required validity. If you need a new passport, you will need plenty of processing time before your departure. You can also pay an additional fee to expedite UK passport delivery. More information can be obtained from the following website https://www.gov.uk/browse/abroad/passports
I am pregnant can I fly still?
Policies vary between airlines, so it is best to ask about restrictions when booking your flight. It is generally accepted that you can fly during the first and second trimesters of pregnancy. Please note, airlines can prevent travel if they are worried about how far along in your pregnancy you are. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. The letter should confirm your due date and state that you have been examined and are not likely to go into labour within the next 72 hours.
Are flight meals included?
Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
Do prices tend to increase each year?
Yes, we do find that generally prices increase year on year when it comes to holidays. Here at Hays Travel we do aim to offer you the lowest price on the market at the time of booking. We cannot predict exactly how prices will vary year on year as this is mainly influenced by aviation costs, which in turn tend to be difficult to predict.
Flight arrival times are given as "TBC", why?
Flight arrival times are "To Be Confirmed". This may be due to the fact your tour operator has not yet confirmed its arrival slots. However, your flight times will be confirmed when you receive your tickets.
How do I pre-book seats on my flight?
For TUI or First Choice, click here to pre-book your seats. You will need your supplier booking reference number which can be found on your booking summary. Once these details have been entered, you will be taken to a seating plan where you can search and select your desired seats. Please ensure you read the specific airline terms and conditions. If the airline you are travelling with has not been mentioned above or you are unsure how to proceed with pre-booking your seats, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
How can I arrange assistance for my flights?
If special assistance is required, you should notify us at the time of booking. This information will then be passed on to the airline in advance of travel. If you require special assistance but haven't notified us, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
How can I book a seat with extra leg room?
You can book extra legroom seats on your flight, but this often depends on which airline you fly with. If you wish to add on this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation.
How much does it cost to add extra luggage?
The cost of booking extra luggage varies from airline to airline. Booking extra luggage allowance before travelling can save you money, compared to paying at the airport.