Contact Us

If your enquiry is regarding a booking made in a branch, please contact the branch via telephone or by email. One of our team will then help with your enquiry. Use our branch finder for the details of your local Hays Travel team.

If you made a booking over the telephone or on our website and have a pre-travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready.

To make a new booking please call: 0800 408 4048.

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

Monday - 9.15am - 8pm
Tuesday - 9am - 8pm
Wednesday - 9.15am - 8pm
Thursday - 9am-8pm
Friday - 9.15am – 8pm
Saturday - 9am-5.30am
Sunday - 10am-4pm

Bank Holidays may vary.