Inside the Different Departments at Head Office

The Marketing & Digital Marketing departments are the creative powerhouses behind Hays Travel’s campaigns. From designing eye-catching ads to crafting the perfect social media posts, these teams ensure our brand is front and centre. They're also the masterminds behind the promotions and seasonal offers you see all year round! If you’re a creative soul who loves brainstorming big ideas, this department might just be your dream job. Fun fact: ever wondered how we know exactly which destinations are trending? That’s the Marketing team at work, analysing data and spotting trends to deliver the best deals to our customers.

The Finance departments work behind the scenes to ensure our numbers add up and that everything is financially sound. From budgeting to payroll, they handle the financial backbone of the business. It’s all about making sure we’re not only keeping our clients happy but also keeping the business running smoothly. And let’s face it – without them, no one would get paid, and we’d be in a bit of a pickle! They also have the fascinating task of managing all our financial systems, so our customers’ money is in safe hands.

Customer service is the heart and soul of our business. Our Sales and Customer Service teams are always on hand to ensure every customer’s journey is smooth, from booking to the final holiday experience. Whether it's answering queries or handling last-minute changes, these teams make sure our clients are happy every step of the way. Their dedication to delivering exceptional service is why we’re one of the UK’s leading travel agencies. They might not wear capes, but they’re definitely the heroes behind the scenes!

At Hays Travel, our people are our greatest asset, and that’s where HR comes in. From recruitment to employee wellbeing, the HR team ensures we have a happy, healthy, and talented workforce. They’re experts in creating a supportive work environment and offering career development opportunities. They help us grow, learn, and stay engaged, making Hays Travel a place where people love to work. If you enjoy helping people succeed, this department is your ideal match!

The Learning & Development team at Hays Travel is dedicated to helping our employees reach their full potential. From onboarding new hires to providing ongoing training and development, this team ensures that every staff member has the tools and knowledge they need to succeed. Whether it’s through workshops, e-learning modules, or one-on-one coaching, the Learning & Development team fosters a culture of continuous growth. They’re passionate about supporting career progression and empowering employees to take on new challenges, making Hays Travel not just a place to work, but a place to grow and thrive. If you’re someone who loves sharing knowledge and helping others unlock their potential, this team is where you’ll want to be!

Imagine a day without your computer working properly. That’s where the IT team steps in! They keep everything running smoothly, from our website to our internal systems. If there’s a tech issue, you’ll find them solving it faster than you can say “404 error.” They’re the silent superheroes ensuring that every booking is seamless and secure. Without them, we’d probably be back to pen and paper!

Last but certainly not least, we have the Operations and Product teams, who work tirelessly to make sure we offer the best travel packages to our customers. They’re responsible for everything from negotiating with hotels and airlines to crafting those incredible holiday deals you can’t resist. Their attention to detail ensures that your vacation is not just a trip but an experience.