Contact Us

For bookings

If your enquiry is regarding a booking made in a branch, please contact the branch via telephone or by email. One of our team will then help with your enquiry. Use our branch finder for the details of your local Hays Travel team.

If you made a booking over the telephone or on our website and have a pre-travel query, please contact our Customer Services team on 0333 033 9985, please make sure you have your booking reference ready.

To make a new booking please call: 0800 408 4048.

For special assistance

To request special assistance at UK and resort airports, or to generally ensure that less mobile customers have a happy holiday, please call us on: 0333 033 9985.

General operating hours

Monday - 9.15am - 7pm
Tuesday - 9am - 7pm
Wednesday - 9.15am - 7pm
Thursday - 9am - 7pm
Friday - 9.15am - 7pm
Saturday - 9am - 5.30am
Sunday - 10am - 4pm

Bank Holidays may vary.

Get in touch and book your perfect holiday with Hays Travel

With so much choice out there, stop the endless searching - our experts at Hays Travel will find the perfect holiday for you. Speak with an expert now, find a branch near you, search online for great deals, or enquire today to start planning your dream getaway.